An update failed
What happens when a Dromix update does not finish, how to read the result and the log, and what to do next. Only the Owner or a Company admin can start updates.
Who can use this
OwnerCompany adminRequirements
None beyond the role
Only Owner or Company admin can start an update, in Company admin → System → Operations & updates. If an update fails, your data stays safe: Dromix takes a full database backup before it changes anything.
What happened
- If the new version does not come up healthy, Dromix rolls back to the previous version by itself. The app may restart once more.
- The card shows the result in red, with its time.
- Select Show details to read the last lines of the log.
What to do next
- Check Installed: it should show your previous version, and the app should work as before.
- Wait a while and select Check again, then try Update to … again outside busy hours.
- If it fails again, contact Dromix support at support@dromix.net. Send the result message and the log from Show details.
The update cannot start
| You see | What it means |
|---|---|
| In-app updates are not enabled on this server yet. Ask Dromix support (support@dromix.net) to enable them. | The updater is not installed on your server. Dromix support sets it up |
| Release server: … or Unavailable | Your server cannot reach the release server. Try Check again later |
| No button while an update runs | Only one update can run at a time |
See Update Dromix for the normal update and Download a backup for the backups.