My invite link does not work
Why an invite link shows Invite unavailable, how long links last, and how an admin sends a fresh one or fixes an invite that cannot be created.
Who can use this
OwnerCompany adminHRDepartment managerMemberGuestRequirements
None beyond the role
An invite link creates your Dromix account. If it shows Invite unavailable with Invite is invalid or expired, one of these happened:
| Cause | What to do |
|---|---|
| The link is older than 7 days | Ask your admin for a new invite |
| You already accepted it | Each link works once. Select Go to sign in and sign in with your email and password |
| The admin invited you again | Only the newest link works. Use the latest email or message |
| The admin revoked the invite | Ask your admin whether you should still join |
| The link was cut off when you copied it | Open the link straight from the message, or copy all of it |
Then follow Accept your invite.
For admins
In Company admin → People → Invites, each open invite shows Expires {date}. To send a fresh link, invite the same email again; the old link stops working. Revoke invite stops a link at once.
When an invite cannot be created, the message tells you why:
| Message | Meaning |
|---|---|
| This person already has an account | They can sign in already. If they forgot their password, see Trouble signing in |
| This email already belongs to a deactivated account | The person was suspended or offboarded. See Suspend, offboard or remove |
| Invites are limited to company domains: … | The address is outside your allowed domains |
| Seat limit reached (…) | All seats are used. See The seat limit is reached |
An invite for a Company admin is checked again when it is accepted. If the person who sent it is no longer allowed to invite admins, the invitee sees This admin invite is no longer valid. Ask the owner for a new one.