The seat limit is reached

Your license includes a number of seats. When they are all used, you cannot invite anyone new. Everyone who already has an account keeps working.

#What you see

• The license bar at the top of Company admin shows {used} / {seats} seats in orange.
• In Invites, the Invite button is turned off. Trying to invite shows Seat limit reached (… active, … pending invites / …). Upgrade the plan to invite more people.
• In Company admin → System → License, the status is Seat limit reached and Invites shows Blocked until the license is valid and seats remain.

#Why the seats are full

A seat is used by every person with an account, including Guests and suspended people, and by every invite that is not accepted and has not expired. Pending invites often fill the last seats. See Who counts as a seat.

#Free a seat

• Revoke invite for invites nobody will accept, in Company admin → People → Invites.
• Offboard or remove people who have left. A suspended person still uses a seat. See Suspend, offboard or remove someone.
• To add seats or change your plan, contact Dromix sales at sales@dromix.net.