Troubleshooting
Fixes for sign-in, invites, seats, notifications, calls and email sync.
11 articles
- I lost the phone with my authenticatorSign in with a backup code, or ask a Company admin to reset your authenticator. Then set it up again and sign the lost phone out.OwnerCompany adminHRDepartment managerMemberGuest
- I can only sign in from the office or VPNYour company limits Dromix to its own networks. Connect to the office network or VPN, or ask a Company admin to check the allowed networks.OwnerCompany adminHRDepartment managerMemberGuest
- My invite link does not workWhy an invite link shows Invite unavailable, how long links last, and how an admin sends a fresh one or fixes an invite that cannot be created.OwnerCompany adminHRDepartment managerMemberGuest
- The seat limit is reachedWhy invites are blocked when all seats are used, how pending invites count, and how to free a seat or get more.OwnerCompany admin
- Notifications are not arrivingA checklist for missing push notifications on computers, Android and iPhone, from blocked permissions to quiet hours and muted chats.OwnerCompany adminHRDepartment managerMemberGuest
- Call or meeting audio and video problemsWhat to do when Dromix cannot use your camera or microphone, a call does not connect, the connection drops, or others hear background noise.OwnerCompany adminHRDepartment managerMemberGuest
- Location permission promptsWhy Dromix asks for your location, what to do when the browser blocks it, and how to fix clock-in errors such as "Could not read location".OwnerCompany adminDepartment managerHRMember
- WhatsApp messages are not arrivingWhy customer WhatsApp messages do not show up in Dromix, or replies do not go out, and what an Owner or Company admin checks in Meta and Dromix.OwnerCompany admin
- My email is not syncingWhy new emails are slow to appear or a mailbox will not connect, from Gmail app passwords to Outlook setup, and when to ask an admin.OwnerCompany adminHRDepartment managerMember
- An update failedWhat happens when a Dromix update does not finish, how to read the result and the log, and what to do next. Only the Owner or a Company admin can start updates.OwnerCompany admin
- “License invalid” or “expired”What it means when Dromix says the license is invalid, expired or for a different host, what still works, and how to get it fixed.OwnerCompany admin