Call or meeting audio and video problems
What to do when Dromix cannot use your camera or microphone, a call does not connect, the connection drops, or others hear background noise.
Who can use this
OwnerCompany adminHRDepartment managerMemberGuestRequirements
None beyond the role
These messages appear in calls and meetings. Find yours in the tables below.
Camera and microphone
| Message | What to do |
|---|---|
| Chrome blocked camera/mic or Chrome blocked the microphone | Allow the camera and microphone for your Dromix address in the browser settings (the lock icon next to the address bar), then reload the page |
| Microphone or camera permission was blocked. You can still join muted. | Join muted now, then allow access in the browser and rejoin to talk |
| Mic/camera is already in use by another app | Close other call apps, such as Zoom or Teams, and try again |
| No camera or microphone found on this device or No microphone found on this device | Connect a headset or camera, or use another device |
| Could not change camera | The other camera is busy or was unplugged. Close apps that use it and try again |
On a Mac, also check System Settings → Privacy & Security → Camera / Microphone and allow your browser. On Windows, check Settings → Privacy & security → Camera / Microphone.
Connection
| Message | What to do |
|---|---|
| Realtime not connected — refresh the page or Call service offline — refresh the page | Reload the page |
| No response from call server — try again | Wait a moment and call again |
| Reconnecting… | Dromix is restoring the connection by itself. If it stays, check your Wi-Fi or switch networks |
| Could not reach the meeting server. Check your network and try again. | Check your internet connection or VPN, then join again |
| You joined this meeting from another tab or device. | You can be in a meeting only once. Close the other tab or leave on the other device |
| Disconnected from meeting. You can try joining again. | Join again from the meeting link |
Others hear noise or echo
- Use a headset, or turn your speaker down, to stop echo.
- Mute yourself when you are not talking.
Company admin An Owner or Company admin can turn on Filter meeting and call microphones in Company admin → Company → Settings → Meetings. It applies to everyone: each microphone stops boosting quiet sound and turns down voices that are softer than the person at the computer.
Calls do not ring
If calls do not ring while Dromix is closed, see Notifications are not arriving.