“License invalid” or “expired”
What it means when Dromix says the license is invalid, expired or for a different host, what still works, and how to get it fixed.
Who can use this
OwnerCompany adminRequirements
None beyond the role
Owner and Company admin see the license in Company admin → System → License. Other people notice a license problem only when an invite is refused.
What still works
Everyone who already has an account keeps working: chats, meetings, CRM and Work stay available. Only new people cannot join. Invites shows Blocked until the license is valid and seats remain.
What the status means
| You see | What it means |
|---|---|
| Expired · License expired. Existing chats still work; new people cannot join until you renew. To renew, email billing@dromix.net. | The Valid until date has passed |
| Invalid · License key is invalid. Ask Dromix support for a replacement: support@dromix.net. | The key on the server is damaged or not a Dromix key |
| Host match: License is for a different host | The license was issued for another web address than the one your server uses |
| Unlicensed | No license key is set on the server |
Get it fixed
The license key is stored in the server settings, not in the app, so you cannot change it in Dromix. Contact Dromix support (support@dromix.net) with the Customer name and the address of your server. Support installs a new key; the page shows Active again when it is done.
To avoid an interruption, renew before the Valid until date.
For seats and plans, see Your license and seats. For a full seat limit, see The seat limit is reached.