Contact language and consent

Each contact has a message language and four consents. You see them in Language & consent on the contact and, compactly, on the deal card. Select Edit to change them.

#Message language

When a new contact comes in, Dromix guesses the language from the phone number or the country (marked with *). Change it whenever you know better. When a message has a version in that language, the contact gets it; otherwise they get the main text in the company language.

Owner and Company admin add language versions to a message under the pipeline's Messages tab: open the message, choose + language and edit the copy.

#Consent

• Health data: yes or no, with where it came from, for example Form v2 or phone call.
• Photos for treatment follow-up: yes or no.
• Photos for marketing: yes or no.
• Marketing messages: yes or no. This is separate from service messages such as appointments or travel details.

Each answer keeps the date it was recorded, and the change is in the audit log. Leave Not asked when you have not asked yet.

#How consent is used

• A message marked Marketing is sent only to contacts with a yes for marketing messages. Otherwise the rule's step is skipped and the timeline says why. Service messages are always sent.
• Automations can check consent under IF, for example to ask for photos only after a photo consent.