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Directory and favorites

Find colleagues in the company directory by name, title or department, start a chat with them, and keep the people you talk to most under Favorites.

Who can use this

OwnerCompany adminDepartment managerHRMemberGuest

Requirements

None beyond the role

The directory

Open Directory in the left bar. It lists everyone in your company, grouped by group and department. Select a group to open it.

Type in Search name, title, department to find someone; you can also search by extension. Then:

  • select the person to start a chat with them;
  • choose View profile to see their title, department, phone and status;
  • write a Private note about them that only you can read. See My notes and personal tasks.

Titles and departments come from Organization. If someone is in the wrong place, ask a Company admin.

Favorites

Guest Favorites is your own short list of people. Everyone, including guests, has one.

  1. Open Favorites in the left bar.
  2. In Search or add by email, enter a colleague's email address and add them.

People you start a chat with also appear here. Select someone to chat or call. To take someone off the list, choose Remove contact.

Customers are not in the directory or in Favorites. They are under Contacts in the CRM. See Contacts list and contact card.

Dromix 1.0 and later · Updated 18 October 2026

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