Why can't I see a menu item?
Every section of the left rail and what makes it appear, so you know whom to ask.
Who can use this
OwnerCompany adminHRDepartment managerMemberGuestRequirements
None beyond the role
Dromix only shows what you can use. If a colleague sees a section that you do not, one of the rules below is the reason.
Section by section
| Section | Appears when | Who can change it |
|---|---|---|
| Dashboard, Chats, Call history, Media, Favorites | Always | – |
| Meetings, Directory, My work, My notes | Your role is not Guest | Company admin (role) |
| Inbox | You have a connected mailbox or access to a team inbox | You, in Integrations, or a Company admin |
| Time clock | The time clock is switched on for the company | Company admin |
| Contacts, Companies, Leads | You have CRM accessCRM access Permission to open Leads, Contacts, Companies and the Deals board. Owners and Company admins always have it; other people get it through their department, a personal grant, or access to a messaging channel. | Company admin |
| Deals | You have CRM access, or you own or observe at least one deal | Company admin, or the deal owner |
| Invoices | You are Owner or Company admin, have CRM access, or own or observe a deal | Company admin |
| Reports | You have CRM access, or you are Owner, Company admin or Department manager | Company admin |
| Your first week | Your onboarding checklist is still open | Disappears when it is done |
| Company admin (sliders icon) | You are Owner or Company admin | Owner |
Time clock, Invoices, Reports and Your first week are in the More menu (three dots after Deals) in the left rail, with the same rules. If none of them applies to you, the three dots are not shown.
Common cases
- "I'm in Sales but don't see Leads." CRM access comes from a CRM department, a personal grant or a channel. A Company admin checks your row in Company admin → Sales & integrations → CRM access.
- "My manager sees Reports, I don't." Department managers see Reports without CRM access; Members need CRM access.
- "Deals appeared but not Leads." Someone made you owner or observer of a deal. That opens the deal, not the rest of the CRM.
- "I'm a Guest." Guest accounts are no longer available and cannot sign in. Ask your contact at the company for a meeting or webinar link, or for a team account.
- "The change was made but I still don't see it." Reload the page or sign in again: the menu is set when Dromix loads.