Auto-reply

Owner and Company admin set an automatic reply for each channel: Company admin → Sales & integrations → Integrations → WhatsApp, Instagram or Facebook.

#Turn it on

1. Open the channel and find Automatic reply.
2. Write the message.
3. Turn on Automatic reply and select Save reply.

To stop it, turn Automatic reply off and select Save reply again.

#Who gets it

Sent once, only to a number that is not already in Customers. Anyone who has written before never receives it again. Change the text whenever you want; the next first-time number uses the latest version.

On Instagram and Facebook the same rule applies to people: someone already in Customers never receives it, a new person receives it once.

#Good to know

• The reply appears in the customer chat, so your team sees what was sent.
• It is not sent for a reaction alone.
• On Instagram and Facebook, Meta only allows replies within its message window. See Answer Instagram and Facebook messages.
• Use it to say when you answer, for example your opening hours.